Managing and Evaluating Reference Service
School Library Learning Commons offers students and staff alike a host of services and products to aid them in their information search. Reference services play a significant role in helping students finding appropriate and sufficient material for their research project or inquiry assignments, as well as develop literacy and technological skills. All too often though, many students do not know about the reference services and resources available to them. For example, a student in one of my class was researching “The Treaty of Versaille” in his support block. I sat back, observed and wondered how this student will approach his research assignment. As a lot of students do, he jumps on to a computer and went straight on to Google. At this point, I just had to intervene and offer him another source to find information about his topic of choice. I showed him how to access a...